To ensure your instrument is operating properly, Taber Industries recommends that you institute a preventative maintenance program and have your instrument calibrated by an approved company*. The frequency of this calibration should be based on instrument usage, experience, and good laboratory practice and become incorporated into your company's quality procedures.
To schedule calibration, repair, or service to your instrument please contact Taber Industries by calling our customer service department at (716) 694-4000 or email firstname.lastname@example.org. A Return Material Authorization (RMA) number MUST be obtained prior to shipping any item to Taber and clearly marked on all packages and paperwork. Items returned to Taber should be returned in their original shipping packaging or carefully packed in a rugged container with adequate cushioning material. In the event the original packing material is not available, contact Taber Industries for additional instructions on packaging your instrument. Taber Industries is not liable for damage caused during shipping and shipments to Taber shall be at the customer's expense.
After obtaining a return authorization number from Taber Industries, complete the Return Material Authorization Form. Ship your instrument along with a copy of the completed form to:
455 Bryant Street
North Tonawanda, New York 14120
Prior authorization for repairs can be given when completing the Service Request Form. If no prior authorization is received for repairs, Taber Industries will contact you after the product is evaluated and provide the estimated repair cost. A purchase order or payment must be provided before repair work will be scheduled. An evaluation fee (minimum $75) shall be applied to each product deemed unrepairable or not approved to be repaired. If a replacement unit is purchased through Taber Industries, this evaluation fee will be waived.
If you are located outside the U.S. or Canada and require service, please contact your authorized Taber reseller for additional instructions. To confirm if a company is authorized to repair Taber instruments, please contact us.
* Qualified Taber technicians utilize proprietary gages to ensure all critical parameters are set to exacting specifications.